No need to panic! You can track the status of your order on the Track My Order page.

The average delivery time is 7 to 12 working days, depending on your country and the size of the order.

Our team ships packages within 24 to 48 working hours.

Please allow this time before contacting us.

You can track your order from the “track my order” page.

Yes, you have 14 days after receipt to make a return if the product is unused and in its original packaging.

Don't panic 😌

Send us a clear photo of the product + the package within 48h after receipt to [email SAV].

Our team will reply within 24 to 48h with a suitable solution.

Check the tracking link (often updated by the carrier).

Check if a delivery notice has been left or if the parcel is in a relay point.

If there's still nothing after 14 working days, contact us with your order number.

Please contact us immediately.

If the order has not yet been shipped, we will be able to correct it.

If it has been shipped, we will have to wait for its return before considering reshipment.